ISO/IEC 20000

Lead Auditor

PECB Certified

ISO/IEC 20000 Lead Auditor

Name: ISO/IEC 20000 Lead Auditor
Price: 945 EUR

Develop the expertise to plan, conduct and close ISO/IEC 20000 conformity assessment audits in this five-day PECB certification course. The course applies the requirements of ISO/IEC 17021-1 and the guidelines of ISO 19011 to IT service management system audits. Earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Auditor credential.

5 Days

31 CPD Credits

Exam Included

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CREDENTIAL

Awarded by PECB. PECB sets and marks the examination and awards the credential. Standards Academy delivers the training and administers the enrolment.

About This Course

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

This training course also provides exercises, quizzes, and practical examples to help you understand the most important aspects of SMS audits. It elaborates, among others, on the practical aspects, such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of principles of auditing, the audit methods, the evidence collection and verification, the leading of an audit team, the drafting of nonconformity reports, and the preparation of the final audit report.

Learning Objectives

Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1

Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor

Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles

Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing

Course Agenda

Day 1

Introduction to the SMS and the ISO/IEC 20000 family of standards

Day 2

Audit principles and the preparation for and initiation of an audit

Day 3

On-site audit activities

Day 4

Closing of the audit

Day 5

Certification exam

Who Should Attend

Auditors seeking to conduct and lead SMS audits

Managers or consultants seeking to master the SMS audit process

Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization

Technical experts seeking to prepare organizations for an SMS certification audit

Expert advisors in service management

Prerequisites

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.

On passing the exam, PECB awards the credential that corresponds to the candidate's professional experience:

Credential	Experience required
PECB Certified ISO/IEC 20000 Provisional Auditor	No professional experience required
PECB Certified ISO/IEC 20000 Auditor	Two years of professional experience, including one year in IT service management200 hours of audit activities
PECB Certified ISO/IEC 20000 Lead Auditor	Five years of professional experience, including two years in IT service management300 hours of audit activities
PECB Certified ISO/IEC 20000 Senior Lead Auditor	Ten years of professional experience, including seven years in IT service management1,000 hours of audit activities

Every credential requires the candidate to sign the PECB Code of Ethics.

Frequently asked questions

Format and price

Self-Study€945

All taxes included · Includes PECB exam voucher

Participant

Discounts and regional pricing are available. See which discounts apply

Withdrawal

I ask Standards Academy to give me access to the course immediately. I understand and accept that once access has been given I lose my right to cancel within fourteen days and I will not be entitled to a refund. Where the course is treated as a service, I ask for it to begin immediately and I accept that my right to cancel ends once it has been fully delivered.

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Quick Facts

Duration: 5 days
CPD Credits: 31
Language: English
Provider: PECB
Category: Quality & Management

What's Included

Certification and examination fees are included in the price of the training course.
PECB will provide training materials of over 450 pages of information and practical examples.
An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
In case of exam failure, the candidate can retake the exam once for free within 12 months following the initial exam date.

Downloads

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